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 How to Get PC Matic Support

 March 14, 2016  Kayla Elliott

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How to Get PC Matic Support

What kind of support is available for PC Matic? 

PC Matic offers technical support seven days a week from 8:00 a.m. to 1:00 a.m. EST. In our 16+ years of business, we have found online and email support to be the most effective and efficient for our consumers.

Does PC Matic support cost me anything? 

Absolutely not! Our trained technical support team is available to help you with all of your PC Matic related problems, free of charge!

5 Ways to Contact PC Matic

1. Online support can be accessed directly at www.pcmatic.com/help

2. Direct support requests can be sent to csticket@pcmatic.com

3. A link to our support page can be found on www.pcmatic.com/consumer by clicking “Support” followed by “Customer Service”.

4. A link to our support page can also be found within the PC Matic application.

5. You can also submit a product question through our Forums.

How do I submit a request for assistance for my PC Matic software? 

Go to www.pcmatic.com/help to begin.

You will then be prompted to answer questions based upon your assistance needs, as seen below. 

If you are still in need of technical assistance, select Technical Support, and choose the category that relates to your problem. 

If you do not see the specific issue that solves your problem, select “My Issue is Not Here!” at the bottom. 

Log in with your PC Matic account, or select Non-Account Support.

Fill out the support form and submit. You will receive a confirmation email from csticket@pcmatic.com upon completion.

Related Reading  PC Matic's Webinar Wizard

To access the full PC Matic User Guide, click here.

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44 thoughts on “How to Get PC Matic Support”

Giovanni L. De Giusti says:

May 22, 2020 at 2:55 pm

Hi

I am G.L. De Giusti– PC Matic customer. Wanted to contact you by telephone. Found an alleged PC Matic tele —

phone number and thereby infected by it. Conversation came down to — payment for repair of ( 85 dollars ) of my

computer. A year ago, this same event killed my computer, so we broke away clean. But now my computer is in-fected

can you clean it up?

Kayla Elliott says:

May 27, 2020 at 2:26 pm

Hi Giovanni — are you able to open PC Matic and run a scan? If not, please reach out to our support team at http://www.pcmatic.com/help — they will be able to help assist.

Julie Hornsby says:

June 7, 2020 at 1:24 pm

Hi,. I’m trying to figure out my PC log on and password so I can download on another computer.

Patrick Canavan says:

May 22, 2020 at 12:20 pm

I still am getting replies in Spanish. Spam only

Patrick Canavan says:

May 14, 2020 at 5:58 pm

I can not get into Adblock, or Opera. These portals give no relief.

Kayla Elliott says:

May 22, 2020 at 11:46 am

Please reach out to our support team at http://www.pcmatic.com/help — our staff is available seven days a week and is ready to help.

john w kramer says:

April 6, 2020 at 3:48 am

Have installed PCmatic on my MAC but received an email from pcmatic that you cannot get into my computer to diagnose and fix anything or something like that?

Kayla Elliott says:

April 6, 2020 at 8:44 am

Hi John, Please reach out to our support team at http://www.pcmatic.com/help — they will be able to assist you with any issues you may be experiencing. Thank you, and we appreciate your business!

Douglas A Brock says:

January 6, 2020 at 9:41 am

I’m looking for a phone # so to contact customer support team.

Kayla Elliott says:

January 6, 2020 at 10:14 am

Our support team is available seven days a week at http://www.pcmatic.com/help

Jenean says:

February 17, 2020 at 8:23 am

Did you get to talk to a person? I haven’t yet. This is a crappy company to be sure. I’m cancelling. Some jerk told me to “unhide” the icon. When I checked my aps listed, no PC Matic. So, it didn’t download after all. What a jerk!

Kayla Elliott says:

February 17, 2020 at 10:38 am

Hi Jenean, we’re sorry to hear you’re displeased with our support staff. In our 21+ years of service, we have found online support to be the most effective and efficient for our customers. Were you able to get PC Matic installed?

Eugenia Williams says:

February 16, 2018 at 9:56 am

Pc matic on computets. Virus now nothing wrks????

Kayla Elliott says:

February 16, 2018 at 10:43 am

Please contact our support team at http://www.pcmatic.com/help. They will be able to assist you with any issues you’re experiencing. Thank you!

Jeffrey McManus says:

November 18, 2019 at 8:57 am

I loaded my second Apple MAC and it is frozen and I can’t access anything. It seems to be continuous running a scan fir two days. What’s the solution?

Thx

JeffM

Kayla Elliott says:

November 18, 2019 at 9:42 am

Hi Jeffery — Please reach out to our support team at http://www.pcmatic.com/help — they are available 7 days a week and will be able to assist you further. Thank you!

Barbara Patton says:

December 1, 2019 at 11:25 pm

I vought this the other day, since I put it on my PC nothing hardly works it takes along time for most of the stuff too load. facebook I cant respond to post or get my chat also internet very slow it worked better before im not happy with this th anks

Kayla Elliott says:

December 4, 2019 at 1:00 pm

Hi Barbara, I am going to have our helpdesk reach out to you to resolve the issues you’re reporting. Thank you.

George Walling says:

January 26, 2018 at 10:57 am

A couple of days ago I got PCMatic for $50 and down loaded it. This morning I got a message that PCMatic needed to run and check my computer. It found some problems. To fix this I was told in order to repair these problems it would cost another $50. This was not my understanding per what I read ant what the TV add said. So will PCMatic protect my computer without paying another $50. If so then great, it not why?

Kayla Thrailkill says:

January 26, 2018 at 11:08 am

There is no need to pay the additional $50. You’ve already paid for the software, and once paid, there is no additional costs. Could you send our helpdesk team a screenshot of the message you’re getting? You may submit a ticket at http://www.pcmatic.com/help.

You should be able to click “Next” after the scan is complete, on the scan results page, and it will make all suggested changes. You’ll then need to restart your PC.

L Gibson says:

January 8, 2018 at 11:43 am

I keep getting calls from PC Matic. The guy tells me I have a refund of $750 they charged me because I haven’t been using it. They sent me an email I am supposed to open to find out how to get the money. I’m afraid it is phishing and am afraid to open it but took a photo of the odd address. Is this your company? Are you giving me a refund?

Kayla Thrailkill says:

January 8, 2018 at 12:39 pm

Thank you for reaching out. We do not have any record of a refund for you. Do not correspond with these individuals, it appears to be a scam.

Karen Kurowski says:

October 25, 2017 at 6:03 pm

Hi There;

We are not PC Matic users (yet) but wish PC Matic could help with quick deleting of all those

ads that keep showing up even when one takes time to unscribe and these ads just keep on

showing up for the next month. We need quick relief!

Kayla Thrailkill says:

October 26, 2017 at 8:10 am

Hi Karen, We have an adblocking tool that is integrated in with PC Matic. Unfortunately, we do not have a standalone adblocker product. For best ad blocking relief, we encourage users to use the Chrome browser.

Karen Kurowski says:

October 25, 2017 at 5:59 pm

Hi There;

We are not PC Matic users (yet). We wish there was some way to cut out all those ads that keep

reappearing, even when one takes the time to inscribe. Frustrating when you spend more time

deleting than doing your work.

LESLIE MUTCHLER says:

September 12, 2017 at 9:19 am

I can’t log on PC MATIC what is going on ?

Do i owe you money?

Kayla Thrailkill says:

September 12, 2017 at 9:24 am

No, it looks like your account is active. Please reach out to our support team at http://www.pcmatic.com/help. They will be able to determine the issue, and provide assistance to resolve.

LESLIE MUTCHLER says:

September 12, 2017 at 9:39 am

@LESLIE MUTCHLER:

cliff ampbell says:

August 3, 2017 at 1:55 pm

need to get my MONEY back this does not work told me to buy this program again I did from Amazon send back my money asasp

Kayla Thrailkill says:

August 3, 2017 at 4:33 pm

Hi Cliff,

Please reach out to our support team at http://www.pcmatic.com/help. They will be able to assist with whatever issues you’re experiencing — and if you still want a refund, they can process that for you as well. Thank you!

leonard p hollis says:

August 4, 2017 at 8:35 am

@cliff ampbell: i was charged twice for the pcmatic service.i am asking to have the $50.00 charge returned to my account.

Kayla Thrailkill says:

August 4, 2017 at 8:47 am

Hi Leonard,

Have you reached out to our support team to determine what the issue was? You may contact them at http://www.pcmatic.com/help. They’re available to assist seven days a week.

Thank you,

Ernie Robertson says:

July 3, 2017 at 4:56 pm

If you think i need to modify my post, you may need to try it for your self. why can’t I call you? I need help sooner than tomorrow, a holiday!

Ernie Robertson says:

July 3, 2017 at 4:57 pm

MODERATION. HOW ABOUT TECHNICAL SERVICE?

Kayla Thrailkill says:

July 3, 2017 at 6:04 pm

Hi Ernie,

It looks like our helpdesk has responded to all of your requests. They also sent them from an alternative email account, as it appeared they were not being delivered. If you have not received the most recent ticket response from Thomas Reagan, please let us know. It was sent about 30 minutes ago.

Ernie Robertson says:

July 3, 2017 at 4:48 pm

I bought PC Matic yesterday. first I tried loading on my win 10 notebook, nothing worked properly. I had to have a tech to go in and resolve the problems. Today, i loaded on my desktop win 10. Again, didn’t load right, another long back and forth with the tech. Finally he resolve all problems.

Now, I still have a droid tablet and an iphone. Guess what, NOTHING WORKED.

Very disappointed, they should spend more on making their software work as well as their other virus software makers.

Delores Walker says:

June 16, 2017 at 9:09 pm

I have had PC Matic for over a year now and my computer has not worked well since I cancelled McAfee……I need

a computer scan and problems fixed…I work from home and it is very frustrating when I have to borrow a laptop to complete my work….I have registered a ticket but still nothing…please help me…

If it cannot be fixed, please let me know and please cancel and refund my payment..

Thank you so much

Devin Bergin says:

June 19, 2017 at 9:04 am

@Delores Walker: Hello Delores, it looks like our support team replied back to your last support request within a few hours, although the replies may be getting lost in your spam or junk folders. Please check to see if our replies are getting labeled spam or junk and add our email address to your inbox. You can also email pcmatic@pcpitstop.com directly for support. Please try completing a manual scan on your computer and see if it completes. I have copied one reply from our team on your support ticket below. Please provide any details from the scan to them at pcmatic@pcpitstop.com.

——-

Thank you for contacting PC Pitstop Customer Service.

Let’s ensure the program is working correctly.

At your convenience, open PC Matic and scan your device.

If the scan does not complete, please let us know where in the process it is stopping, and if any error messages are present.

If the scan does complete, please be certain that your computer is set to enter sleep mode after 1 hour and set to enter hibernation mode, Never.

Here is a convenient guide on how to adjust your computer sleep and hibernation modes:

http://windows.microsoft.com/en-us/windows7/sleep-and-hibernation-frequently-asked-questions

Please let us know if we can be of any further assistance.

Kayla Thrailkill says:

June 19, 2017 at 9:06 am

Hi Delores, It looks like Vince replied to your helpdesk ticket the same day you submitted it (June 16th). Please check your spam folder, as at times a legitimate email will be trapped there. In the meantime I will also copy his response and send you an email with the contents. Please let us know if you have further issues. Thank you!

CHARLEY JOEL says:

May 31, 2016 at 3:29 pm

PCMATIC DROPED OFF MY

PC MY ICON DROPPED OFF CANT FIND IT. NEED SOME HELP THANKS

Kayla Thrailkill says:

May 31, 2016 at 4:37 pm

For technical assistance, please submit a help desk ticket through http://www.pcmatic.com/help. Our trained professionals are available to assist you seven days a week. Thank you!

frank chaplik says:

March 15, 2016 at 1:21 pm

just purchased pc matic. firefox won’t let install

frank chaplik says:

March 15, 2016 at 1:17 pm

just purchased pc matic.firefox will not let program be installed.